We aim to process orders and dispatch paid in full goods within 1 working day. In many cases we will dispatch your order the same working day that your payment has been received.
Our orders sent by standard delivery or free delivery (when offered) will be sent by 2nd class signed for delivery or a standard courier service for heavier items. Both of these services usually take approx. 2-3 working days. Please allow 7 working days during busy periods such as Christmas. A signature will be required upon delivery. Unfortunately the above services do not give a date/time as to when your parcel will arrive. If you require the order urgently or on a specific date/time please contact us to discuss upgrading your delivery. Our standard delivery starts from just £2.95.
Please check your goods before signing or when unable to check please include ‘unchecked’ or state any damage to the outside of the parcel on the delivery drivers received confirmation sheet.
Please contact us within 24 hours if you have received an item that is damaged. Pictures will be required by email showing the damage.
In the rare event that your parcel is lost we may be required to wait a certain amount of time before a replacement is sent. Once Royal Mail or the courier company has classed the item as lost we can send a replacement.
Please understand that once the parcel has left our hands we have no control over it. We state the delivery times as approximate and only go by the times stated by the delivery company. We do our upmost to ensure that the goods arrive to you in perfect condition but we cannot be held responsible for damaged goods or missing/delayed parcels. No compensation can be given in these rare occasions.
We hope you will be delighted with any product that is purchased through our website or in store. If anything fails to meet your expectations, we would really like to hear about it (firstname.lastname@example.org).
If you wish to cancel your order:
Please notify us by email immediately, a full refund will be made if we have not dispatched the goods to you; or if the goods have already been dispatched to you please follow the returns instructions below after receiving the order.
If you wish to return a product to us for any reason you may do so within 14 days of the delivery date. It must be in a saleable condition, unworn and with its original packaging and labels attached. We will refund the price paid or replace the product.
For all returns, except where the item is faulty, you will be required to arrange and pay for the return postage to us. Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items (in this event the choice of courier/price must be agreed prior to returning).
Items will be refunded in full less any postage costs if returned within this time frame.
(Goods which are not returned in a saleable condition will be refused a refund or exchange).
Please enclose your order confirmation with your parcel.
We regret we cannot be responsible for returned goods, which are lost or damaged in transit, therefore please return the goods using a method which records delivery and provides insurance.
Please return the goods to:
Baby Chic Gift Boutique, The White Elm Garden Centre, White Elm Road, Bicknacre, Chelmsford, Essex CM3 4LR.
Items to be exchanged will be subject to an additional delivery charge (Price depending on the size/weight of the item starting from £3.95).
Upon receipt of the goods your refund will be made within 3 working days. We are NOT able to refund or replace PERSONALISED goods unless they are faulty as we are not able to resell them.