Terms and Conditions
Welcome to the Baby Chic Gift Boutique website terms and conditions for use. These terms and conditions also apply to our shop too (where applicable).
By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, please do not use this website.
The www.babychicgiftboutique.co.uk website is operated by:
Baby Chic Gift Boutique
The White Elm Garden Centre, White Elm Road, Bicknacre, Essex, CM3 4LR
Our contact details are as follows:
Telephone number: 07488 540449 please note we do not accept advertising/sales & other cold calls.
We do not store credit card details nor do we share customer financial details with any 3rd parties.
Your credit/debit card details are processed by our secure service provider PayPal and as such we do not see your card details, the secure service provider does not see the personal information input by the customer.
You do not need a PayPal account to pay by card via PayPal.
For in-store payments your PIN number will be required if paying by card.
As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. Please add our email address firstname.lastname@example.org to your address book to ensure you receive our emails.
Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we cannot accept your order or you have cancelled your order.
We may refuse to accept an order:
- Where goods are not available,
- Where we cannot obtain authorisation for your payment,
- If there has been a pricing or product description error
- There are shipping restrictions to a particular item ie items containing glass are no longer sent via mail order and only available to purchase in store, or;
- If you do not meet any eligibility criteria set out in our terms and conditions.
We aim to keep our prices at the lowest possible.
We aim to process orders and dispatch paid in full goods within 1 working day. In many cases we will dispatch your order the same working day that your payment has been received.
Our orders sent by standard delivery or free delivery (when offered) will be sent by 2nd class signed for delivery or a standard courier service for heavier items. Both of these services usually take approx. 2-3 working days. Please allow 7 working days during busy periods such as Christmas. A signature will be required upon delivery. Unfortunately the above services do not give a date/time as to when your parcel will arrive. If you require the order urgently or on a specific date/time please contact us to discuss upgrading your delivery. Our standard delivery starts from just £2.95.
Please check your goods before signing or when unable to check please include ‘unchecked’ or state any damage to the outside of the parcel on the delivery drivers received confirmation sheet.
Please contact us within 24 hours if you have received an item that is damaged. Pictures will be required by email showing the damage.
In the rare event that your parcel is lost we may be required to wait a certain amount of time before a replacement is sent. Once Royal Mail or the courier company has classed the item as lost we can send a replacement.
Please understand that once the parcel has left our hands we have no control over it. We state the delivery times as approximate and only go by the times stated by the delivery company. We do our upmost to ensure that the goods arrive to you in perfect condition but we cannot be held responsible for damaged goods or missing/delayed parcels. No compensation can be given in these rare occasions.
We hope you will be delighted with any product that is purchased through our website or in store. If anything fails to meet your expectations, we would really like to hear about it (email@example.com).
If you wish to cancel your order:
Please notify us by email immediately, a full refund will be made if we have not dispatched the goods to you; or if the goods have already been dispatched to you please follow the returns instructions below after receiving the order.
If you wish to return a product to us for any reason you may do so within 14 days of the delivery date. It must be in a saleable condition, unworn and with its original packaging and labels attached. We will refund the price paid or replace the product.
For all returns, except where the item is faulty, you will be required to arrange and pay for the return postage to us. Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items (in this event the choice of courier/price must be agreed prior to returning).
Items will be refunded in full less any postage costs if returned within this time frame.
(Goods which are not returned in a saleable condition will be refused a refund or exchange).
Please enclose your order confirmation with your parcel.
We regret we cannot be responsible for returned goods, which are lost or damaged in transit, therefore please return the goods using a method which records delivery and provides insurance.
Please return the goods to:
Baby Chic Gift Boutique, The White Elm Garden Centre, White Elm Road, Bicknacre, Chelmsford, Essex CM3 4LR.
Items to be exchanged will be subject to an additional delivery charge (Price depending on the size/weight of the item starting from £3.95).
Upon receipt of the goods your refund will be made within 3 working days. We are NOT able to refund or replace PERSONALISED goods unless they are faulty as we are not able to resell them.
Our Gift Vouchers are available for in-store OR online use. Please choose which type you require from the drop down box when ordering through the website.
Gift Vouchers for online use will be emailed as an e-voucher.
Gift Vouchers purchased for in store use will be posted and can only be redeemed at our shop: The White Garden Centre, White Elm Road, Bicknacre, Chelmsford CM3 4LR. If, in the rare occasion, a voucher had not arrived we will need to allow the stated time by Royal Mail before a replacement voucher can be sent. Only once the item is classed as lost according to Royal Mail’s T&C’s will a replacement be sent.
- Any balance remaining will not be given as change, but a new Gift Voucher will be given.
- Promotional discount codes cannot be applied when purchasing Gift Vouchers.
- Gift Vouchers can be purchased for any amount between the value of £10 and £250.
- Gift Vouchers should be considered as cash and cannot be replaced if lost, stolen or damaged
- Gift Vouchers expire 12 months from the issue date and any remaining balance will be forfeited.
- Gift Vouchers cannot be exchanged for cash or other vouchers.
- We reserve the right to refuse Gift Vouchers which we believe have been tampered with, duplicated or otherwise affected by fraud.
- Gift Vouchers purchased in-store will be for in-store use only.
General Terms and Conditions
The content of the pages of this website is for your general information only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
We may revise these terms and conditions at any time by updating this page. You should check this website from time to time to review.
You may not create a link to this Site from another website or document without our prior written consent.
Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. Any use of extracts from this website for any purpose is prohibited.
All images © 2016-2017 BabyChicGiftBoutique